2476701 Bonn und/oder Remote Customer Facing Festangestellte (Customer Facing) Customer Success Manager (all gender) Your mission
  • Customer Care: You are responsible for maintaining our B2B customer relationships from the moment the contract is signed - you always pursue the mission of building long-term and sustainable customer relationships. 
  • Discovery Expert: Through your proactive communication with our customers, you quickly recognize their wishes and requirements in order to initiate improvement measures.  
  • Product Champion: You answer customer-specific concerns about our product and support the optimal usage of our customer platform. 
  • Happiness Management: You develop strategies to increase our customer lifetime value and ensure that our customers' expectations are not only met, they are exceeded. 
  • Team player: You will work closely with Sales, Product Development and Customer Support to achieve the best results for our customers.
    • ]]>     Your profile
  • Experienced & dynamic: With 2 years of experience in customer success in a digital or SaaS company, you have already gained valuable insights and skills to inspire our customers and us with your expertise.
  • Fluent in languages: German at C2 level and English at B2 to C1 level are no problem for you.
  • Quick and clever: You have a quick grasp and can quickly find your way around new topics.
  • Self-organized: You work in a structured and independent way.
  • Communication talent: Your communication skills are on point - whether in conversation or by e-mail, you impress with your clear and confident way of expressing yourself.
  • Diplomatic: You keep calm in challenging situations, react flexibly with a solution-oriented approach and always appear confident.
    • ]]>     What we offer
  • You will work in self-organized and collaborative teams
  • Our company culture is open and inclusive, we look forward to your unique input
  • We have an work environment where your opinion is valued and you can make a difference
  • Collaborative work style: we work together to achieve our goals and support each other
  • Peer-to-peer learning: learn from and with each other in #TeamDeepUp
  • The opportunity to be part of something huge and to be involved in a significant future market
    • ]]>     Our benefits
  • Work hybrid or completely remote - the decision is yours
  • Take advantage of our company pension plan at commission-free rates - because your future is important to us!
  • Your first working day in Bonn - including team lunch and an introduction to the world of DeepUp (remote start also possible)
  • Team events in our modern office, where networking and having fun are most important
  • A cozy coffee lounge to relax during your breaks
  • A buddy program for a successful onboarding
  • Flexible organization of your (working) day in coordination with your team
  • Modern work equipment according to your needs
  • Look forward to 30 days of vacation as well as Christmas and New Year's Eve on top
    • ]]>     How to apply Sounds like you and you want to join #TeamDeepUp? Just click on the "Apply Now" button and convince us that you are a good fit for us!

    Other notes:
    We assess every application on the basis of skills and competencies, regardless of age, gender identity, ethnicity, sexual orientation, disability or religion.    ]]>     Your connection to us Bedeutung Ihres Bildes

    Anna 
    People & Culture Manager
    people@deepup.ai
    ]]>     permanent experienced full-time 2-5 general_and_other_customer_support_and_client_care customer_support_and_client_care 2026-01-05T14:00:01+00:00     2476654 Bonn und/oder Remote Product Development Initiativbewerbung Unsolicited application Your mission Is your talent looking for more? Write your own job story with us! 

    Our job offers don't suit you 100%? Maybe it's because your dream job hasn't even been invented yet - at least not with us. And that's where you come in: Just do it yourself!

    We love people who are bold, think big and are passionate about making a difference. Whether you are already a specialist, a lateral thinker or a hidden champion: we are looking for personalities who can take our start-up to the next level.

    ]]>     Your profile What ideas are burning inside you? How can you help us move forward?
    Convince us that you are the missing piece of the puzzle!
    Whether permanent position or working student job - we look forward to receiving your application!]]>     What we offer
  • You will work in self-organized and collaborative teams
  • Our company culture is open and inclusive, we look forward to your unique input
  • We have an work environment where your opinion is valued and you can make a difference
  • Collaborative work style: we work together to achieve our goals and support each other
  • Peer-to-peer learning: learn from and with each other in #TeamDeepUp
  • The opportunity to be part of something huge and to be involved in a significant future market
    • ]]>     Our benefits
  • Work hybrid or completely remote - the decision is yours
  • Take advantage of our company pension plan at commission-free rates - because your future is important to us!
  • Your first working day in Bonn - including team lunch and an introduction to the world of DeepUp (remote start also possible)
  • Team events in our modern office, where networking and having fun are most important
  • A cozy coffee lounge to relax during your breaks
  • A buddy program for a successful onboarding
  • Flexible organization of your (working) day in coordination with your team
  • Modern work equipment according to your needs
  • Look forward to 30 days of vacation as well as Christmas and New Year's Eve on top
    • ]]>     How to apply Sounds like you and you want to join #TeamDeepUp? Just click on the "Apply Now" button and convince us that you are a good fit for us!

    Other notes:
    We assess every application on the basis of skills and competencies, regardless of age, gender identity, ethnicity, sexual orientation, disability or religion.    ]]>     Your connection to us Bedeutung Ihres Bildes

    Anna 
    People & Culture Manager
    people@deepup.ai
    ]]>     permanent entry-level full-or-part-time other other 2026-01-05T13:15:59+00:00